FAQ's

HOW CAN I CHANGE MY SHIPPING ADDRESS? 
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
- After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?
-  We provide FREE shipping 

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?
-  Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Samplestore.com system for your order. 
It's fast, easy & secure.

WHAT ARE THE PAYMENT METHODS AVAILABLE?
At the moment, we only accept Credit/Debit cards and Paypal payments.

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. 
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. 
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed. 
For more details, click here to see how Paypal works for you.

WHERE ARE YOU LOCATED?
- Our main office is located in Dallas Texas- 75224, US; while design and manufacturing are primarily headquartered domestically and overseas.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
- Usually we deliver the product within 5-7 days but in case for shortage of stock we need to look out for product so sometimes it might takes 2-4 weeks to deliver the item. But more then 70% of our customer receive within 5-7 days 
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order

HOW DO YOU SECURE MY PAYMENT INFORMATION?
- We take security very seriously and do not process any of your payment information ourselves.

IS MY PERSONAL INFORMATION KEPT PRIVATE
-  We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy page in full.

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